The Department of Economics of the University of Patras, in order to electronically record the “complaints” of its students, to manage them, to inform the members of the Department and the students who submit them, a procedure that until now was managed exclusively by the President of the Department, decides to establish the following procedure:
A. Online Complaint Form
- A dedicated email address, complaints@upatras.gr, shall be created to which students may send their issue of concern.
- A three-member Grievance Management Committee shall be appointed to collect, code and further manage the complaints submitted through the above email address.
Β. Complaints management committee
The three-member Complaints Management Committee and its Coordinator are appointed by the Assembly of the Department. The Committee shall be appointed for a 3-year term of office.
C. Obligations of the committee
The Complaints Management Committee:
- Shall maintain a special complaints file in the Secretariat containing the complaints submitted and their responses.
- Considers only complaints submitted by name, will notify the Director of the MSc Program, and will respond within a reasonable period of time to student complainants.
- Shall conduct the procedure in terms of transparency, objectivity and respect for the personal data of the parties concerned. The members of the Committee shall take particular care to avoid conflicts of interest.
- Shall have an advisory and mediating role in the handling of complaints. It shall not have the power to conduct an administrative investigation or impose sanctions.
- At the end of each academic year, prepares a report of its activities for the purpose of informing the Faculty Assembly with possible recommendations for improvement.
D. Application of the administrative act
- In the case of complaints whose handling exceeds the competence of (a) the Complaints Management Committee, (b) the Secretariat, (c) the Director of the MSc Program and requires the application of an administrative act, the Director shall introduce the issue of the Application of an Administrative Act to the Department Assembly in order to deal with and resolve the specific complaint and to avoid the causes for a similar complaint in the future.
- In special cases of complaints related to the observance of institutional, administrative or ethical obligations of faculty members, the Director forwards the complaint for handling by the competent bodies of the Institution, while informing the student who has made the complaint.
- In the cases of paragraph 5.2, the Director may request in writing explanations from the parties involved and/or initiate the procedures provided for in Articles 18 par. 7 and 51 par. 1 of the Foundation’s internal regulations (Government Gazette 3899/25-1-19).